• Air travel is as safe for pets as it is for people. Your pet will travel in a special cargo compartment within the aircraft. This compartment is both climate controlled and pressurized for your pet’s safety and comfort, and it is on the same air circulation system as the cabin.

  • Your pet’s crate must be constructed of rigid plastic, wood or metal, properly ventilated, and secured by metal bolts. It must be large enough for your pet to freely sit and stand with their head erect, turn around and lie down in a normal position. To prevent accidental injury, no part of your pet’s body can protrude through any openings in the crate. For this reason, crates made exclusively from wire are not accepted.

  • Toys or medications of any kind are not permitted in or attached to pet crates. Items that can be securely attached to the outside of your pet’s crate include: up to one pound (16 ounces) of dry food, one leash and one flat-style collar. Absorbent material less than 3 inches thick should be included on the bottom of the crate (towels, blankets, or a crate pad; shredded black-and-white printed newspaper, etc.). The crate must also have two dishes (one for food and one for water, or a single divided dish) firmly attached to the inside of the crate. Dishes must be accessible from outside of the crate so they can be filled without opening the door.

  • One of the most important steps you can take to ease the stress of travel for your pet is to make sure they become familiar with their airline travel crate. Purchase the crate as far in advance as possible — at least 2-3 weeks at the minimum. Veterinarians recommend leaving the crate door open in the house with treats or a familiar object inside, so that your pet may spend time near the crate and perhaps venture inside on their own. Since it is important that your pet is as relaxed as possible during the flight, familiarization with the crate is essential.

    You should also exercise your pet before leaving for the airport. Carry a leash with you so you’ll be able to walk your pet before transferring them to United’s care and again after pick-up at your destination.

  • No. Airlines do not accept animals that have been or appear to be sedated or tranquilized.

  • The USDA requires that your pet be offered food and water within four hours before being transferred to the care of a transportation service. We recommend not feeding your pet during the two hours prior to departure, because a full stomach can cause the animal discomfort during travel. We recommend feeding your pet around four hours before they will be checked in for their flight, if possible.

  • Yes. When you drop off you pet for travel, you can enter your airway bill number on your airlines online tracking tool located on their cargo website.

  • Each crate should contain no more than one adult cat or dog, or no more than two kittens or puppies younger than 6 months, of comparable size, and weighing less than 20 pounds each. No crate may contain both cats and dogs (or kittens and puppies).

  •  Due to pressurization requirements, certain aircraft are not able to accommodate pets. In addition, the ability to book your pet on a specific flight is dependent on the space available for pets, along with crate size limitations on some aircraft.

  • Your pet can be checked in up to 4 hours prior to departure time, but no less than 2 hours prior to departure. Attempting to check less then 2 hours prior to your scheduled departure time can result in being denied acceptance.

  • Whenever possible, your pet will be booked on a non-stop flight. If a change of plane is necessary, we will choose the route that minimizes travel time and provides the maximum safety and comfort for your pet.

  • Airlines do not ship pets in extreme heat or cold, as your pet will be briefly exposed to weather on the tarmac during loading & unloading.  Once loaded onto the aircraft, your pet will enjoy temperature-controlled air-conditioning in the pet-compartment within the aircraft, and experience temperatures similar to those in the passenger cabin. Airlines consider the temperature on the ground at origin, destination, and any transit points along the way.  Should temperatures fall outside of approved ranges at origin, destination or transit points, your pet may not be permitted to travel on its scheduled flight.

  • Shot Record: This will show that your pet is current on all shots. Each state has its own laws governing the administration of rabies vaccines. Please check with your vet to make sure all vaccines have been administered prior to your travel date.

    Certificate of Veterinary Inspection: The CVI is also called a Health Certificate. This is a signed document from a veterinarian that states he or she has inspected the animal for diseases and overall health. Your health certificate must not be more than 10 days old on day of departure (the date that it is issued counts as day 1). For international travel please contact our office for more information as guidelines for international travel can vary.

    Acclimation Certificate: This document features regulations about hot and cold weather extremes. Acclimation statements are required when shipping with Delta and American Airlines.